Disputes settlement

In case of any situations arising in relation to unresolved matters, the customer shall be entitled to refer the disputed matters to one of our associates at the correspondence address specified in the “Contacts” section.

Consumers may also use the European platform for online dispute resolution (ODR) accessible at http://ec.europa.eu/odr. It constitutes a uniform access portal which allows consumers and dealers within the EU to settle any disputes arising between them.

Alternative dispute resolution (ADS) between consumers and dealers constitutes voluntary out-of-court conciliation proceedings.

The general conciliation commissions provide assistance in order for the consumers and dealers to reach an agreement in case of disputes relating to contracts for sale of goods and rendering of services. The general conciliation commissions are determined on a regional principle, and the General Conciliation Commission based in Sofia is competent to resolve disputes between the Company and a Consumer.

The consolidated list of recognized ADS bodies of the member states of the European Union can be found at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show